BOOKTODRIVE's refund policy is designed to be fair and transparent, to ensure your satisfaction with your car reservations. We understand that unforeseen situations can arise, and we want to ensure that you have the flexibility to manage your bookings.

If you need to cancel your reservation, it is important to do so at least 24 hours before the pick-up date to receive a full refund. Cancellations made less than 24 hours before pick-up may incur a cancellation fee, which will be clearly indicated at the time of booking.

To cancel your reservation, you can do so directly from your account on our platform. Go to the “My bookings” section, select the booking you wish to cancel, and follow the instructions. You will receive confirmation of your cancellation by email, along with an overview of the amounts refunded.

Should you need to change your booking, you can also do so online, as long as the changes are made at least 24 hours before pick-up. This includes changes to dates, locations or even vehicle type. Change fees will be applied according to our policies, and you will be notified prior to confirming the changes.

If you have any questions about your refund or if you encounter any problems cancelling your booking, our support team is here to help. Please feel free to contact us by email, phone or via our live chat for any further assistance.

We are committed to handling all refund requests quickly and efficiently. Once your cancellation has been confirmed, we will process the refund within 5-10 business days, depending on your payment method. You will receive an email notification once the refund has been processed.

At BOOKTODRIVE, our priority is to provide you with a stress-free car rental experience. We're here to help you every step of the way, and our refund policy is designed to give you the peace of mind you deserve when booking.